The commitment is longer than the contract
An HR platform lives in your business for a decade, not the length of the contract you signed. The choice is less about features and more about how the vendor behaves once the ink dries.
Guide
Choosing an HR platform: a checklist for HR leaders
The questions to ask vendors before you commit to a multi-year contract.
Fifteen questions worth asking
Bring these to the second meeting, not the demo.
- Who owns the employee record when HR, payroll and hiring disagree
- How are custom fields handled at upgrade time
- What happens to reporting when the data model changes
- How do you handle a customer discovering a payroll defect on Friday at 4pm
- What is your average customer tenure, and why
Score the same way every vendor
Give every vendor the same rubric. The one that resists the rubric is telling you something.
Takeaways
- The multi-year decision is a vendor behaviour decision
- Same rubric, every vendor, no exceptions