Questions teams ask
before they switch.
Straight answers on setup, payroll behaviour, employee access, pricing and support.
Getting started
How long does setup take?
Most teams are running a parallel pay cycle within two weeks. Import your roster, set pay elements and statutory settings, then run one month alongside your current process before switching.
Can we bring our existing employee data?
Yes. Roster import accepts CSV and XLSX, maps your columns to Softra fields and shows you exactly what will be created before anything is saved.
Do you help with the first pay run?
Our team walks through your first cycle with you, from monthly inputs to approval and payslip delivery.
Payroll
How do monthly inputs work?
Each pay period has its own inputs per employee. A blank value inherits from the employee profile, while an explicit zero is treated as a real override for that month. Saved values never silently revert.
Does attendance affect pay automatically?
Yes. Approved attendance and leave prorate the affected pay elements for that period, and the register shows how the figure was reached.
Can we correct a run after approval?
Paid periods are locked to protect the audit trail. Corrections are made through an adjustment in the next open period, which keeps history intact.
Are statutory rules kept current?
Statutory calculations are versioned by effective date, so historical runs keep the rules that applied at the time while new runs use the current ones.
HR and hiring
Do employees get their own access?
Every employee gets a self-service portal for payslips, personal details, documents and leave requests.
Is recruitment included?
Yes. Requisitions, a hiring pipeline, a hosted careers page and onboarding are part of the platform, not a separate product.
Can managers approve on their own team only?
Manager access is scoped to their team, with approval rules configured centrally by your administrators.
Pricing and support
How is Softra priced?
Pricing is per active employee per month with a plan base. Full detail, including add-ons, is on the pricing page.
Is there a long contract?
Monthly and annual terms are both available. Annual terms carry a discount.
What support is included?
Every plan includes support from a team that knows payroll, plus the Help Center and guided onboarding.