Terms of Service

Last updated: August 23, 2026

1. Agreement to these terms

These terms form a binding agreement between Softra Global ("Softra", "we") and the organization that subscribes to the platform ("Customer", "you"), together with any order form or subscription agreement signed between us. By accessing or using Softra you agree to these terms. If you use Softra on behalf of an organization, you confirm you are authorized to bind that organization. If an order form conflicts with these terms, the order form controls.

2. Definitions

Platform - the Softra HR, payroll, and recruitment application, websites, careers pages, applicant portal, APIs, and related support.
Customer Data - all data a Customer or its Users submit to the Platform, including employee, payroll, and applicant records.
User - an individual authorized by the Customer to access a workspace, including administrators, managers, and employees.
Order Form - the ordering document or online sign-up setting out plan, fees, and term.

3. Accounts, eligibility, and access

Users must be at least 16 years old and must keep credentials confidential and use only the access their employer has granted. You are responsible for activity under your workspace accounts. Suspected unauthorized use must be reported to the Customer administrator and to security@softraglobal.com.

4. Customer responsibilities

Accuracy of information entered, including employee, payroll, banking, and applicant records.
Configuring roles, permissions, pay schedules, statutory settings, and approvals appropriate for the business.
Reviewing and approving every pay run, filing, and payment before it is finalized.
The acts and omissions of its Users and administrators.
Obtaining any notices, consents, or legal bases needed to place employee and applicant data in the Platform.
Complying with employment, tax, payroll, immigration, and privacy laws in the jurisdictions where it operates.

5. Acceptable use

Customers and Users may not:

Store or process data they are not authorized to handle.
Attempt to bypass access controls, security features, rate limits, or usage limits.
Reverse engineer, decompile, or copy the Platform, or use it to build a competing product.
Resell, sublicense, or provide service-bureau access to the Platform without a written agreement.
Upload malicious code, interfere with the operation of the Platform, or degrade other customers' use.
Send unlawful, harassing, discriminatory, or fraudulent communications through the Platform.

We may suspend access without notice where use threatens the security, integrity, or availability of the Platform, or where required by law. We will restore access as soon as the cause is resolved.

6. HR, payroll, and applicant data

Softra processes Customer Data on behalf of the Customer and only on the Customer's documented instructions, including the instructions expressed through use of Platform features. The Customer is the controller of Customer Data and Softra is the processor. Softra handles this information as described in the Privacy Notice and engages the providers listed on the sub-processor page. A data processing addendum is available on request at legal@softraglobal.com.

7. Payroll and statutory calculations

The Platform calculates payroll, tax, pension, and statutory amounts from the rules, rates, and inputs configured or supplied by the Customer. Softra is a software provider, not a tax adviser, accountant, or employer of record, and does not provide legal, tax, or accounting advice. The Customer remains responsible for reviewing outputs and for the accuracy and timeliness of its filings and payments.

8. Third-party services and integrations

The Platform may interoperate with third-party services such as email delivery, cloud hosting, single sign-on providers including Google, and optional integrations. Use of those services is subject to the third party's own terms, and Softra is not responsible for their acts or omissions. Where you connect a Google account, your use is also governed by Google's terms, and Softra's handling of Google user data follows the Limited Use commitments in the Privacy Notice.

9. Fees, billing, and taxes

Fees, currency, billing frequency, and renewal terms are set out in the Order Form. Invoices are due within the period stated on the invoice, or 30 days where none is stated. Overdue amounts may accrue interest at 1.5% per month or the maximum permitted by law. Fees are exclusive of taxes, which the Customer pays. Except where these terms or applicable law say otherwise, fees are non-refundable.

10. Term, renewal, and termination

The subscription runs for the term in the Order Form and renews for successive equal terms unless either party gives notice at least 30 days before the end of the current term.
Either party may terminate for material breach that stays uncured 30 days after written notice.
Either party may terminate immediately if the other becomes insolvent or enters liquidation.
On termination, access ends and outstanding fees become due. Customer Data is available for export for 30 days after termination, then deleted per the Privacy Notice.

11. Availability and support

Softra targets high availability and provides support through published channels during business hours. Planned maintenance is scheduled where practical outside peak payroll periods. Except where an Order Form includes a service level agreement, the Platform is provided on an "as is" and "as available" basis.

12. Beta and preview features

Features labelled beta, preview, or early access are optional, may change or be withdrawn, are excluded from any service level commitment, and are provided without warranty.

13. Intellectual property and feedback

Softra and its licensors retain all rights in the Platform, including software, design, and documentation. The Customer retains all rights in Customer Data and grants Softra a limited licence to host, process, and transmit it solely to provide the Platform. If you send feedback or suggestions, Softra may use them without restriction or obligation.

14. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only to perform this agreement, and disclose it only to personnel and advisers bound by comparable duties or where legally compelled, with notice where lawful.

15. Warranties and disclaimers

Each party warrants it has authority to enter this agreement. Softra warrants it will provide the Platform with reasonable skill and care. To the extent permitted by law, Softra disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Platform will be uninterrupted or error free.

16. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's aggregate liability arising out of this agreement is limited to the fees paid or payable by the Customer in the 12 months before the event giving rise to the claim. These limits do not apply to a party's fraud, wilful misconduct, unpaid fees, or liability that cannot be limited by law.

17. Indemnities

Softra will defend the Customer against third-party claims that the Platform infringes intellectual property rights, and the Customer will defend Softra against third-party claims arising from Customer Data or unlawful use of the Platform. Each indemnity is conditional on prompt notice, reasonable cooperation, and control of the defence by the indemnifying party.

18. Publicity

Softra may identify the Customer by name and logo as a customer, and the Customer may opt out at any time by emailing legal@softraglobal.com.

19. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of upstream providers, network failures, natural events, civil disturbance, or government action.

20. Changes to the Platform and these terms

Softra continually improves the Platform and will not materially reduce core functionality during a paid term. Softra may update these terms; material changes are communicated to account administrators at least 30 days before they take effect. Continued use after that date means acceptance.

21. General

Governing law and venue - the laws of the Republic of Ghana, with the courts of Accra having exclusive jurisdiction, unless the Order Form states otherwise.
Assignment - neither party may assign this agreement without consent, except to a successor in a merger or asset sale.
Notices - to Softra at legal@softraglobal.com; to the Customer at its administrator email on file.
Severability and waiver - an unenforceable clause is limited or severed and the rest remains in force; failure to enforce is not a waiver.
Export and sanctions - each party will comply with applicable export control and sanctions laws.
Entire agreement - these terms and the Order Form are the entire agreement and supersede prior discussions.
Independent contractors - the parties are independent; no agency, partnership, or employment is created.

22. Contact

Questions about these terms: legal@softraglobal.com. Related pages: Privacy Notice, Cookie notice, Sub-processors, Security.

Terms of Service.