Terms of Service.

Last updated: July 3, 2026

Agreement to terms

By accessing or using Softra, you agree to these terms together with any order form or subscription agreement executed between the customer organization and Softra. If you are using Softra on behalf of an organization, you confirm that you are authorized to do so.

Use of Softra

Softra provides HR, payroll, and recruitment tools to customer organizations. Customers may use the platform in line with their subscription and these terms.

Customer responsibilities

Customer organizations are responsible for:

• The accuracy of information they enter, including employee, payroll, and applicant records.
• Configuring roles, permissions, pay schedules, and other settings appropriate for their business.
• The actions of their users and administrators inside the workspace.
• Complying with applicable employment, tax, payroll, and privacy laws in the jurisdictions where they operate.

User accounts and access

Users must keep their credentials confidential and use only the access their employer has granted. Suspected unauthorized use should be reported to the customer administrator and to security@softraglobal.com.

HR, payroll, and applicant data

Softra processes HR, payroll, and applicant information on behalf of the customer organization. The customer decides what data is entered and controls access to it. Softra handles this information as described in the Privacy Notice.

Acceptable use

Customers and users may not:

• Use Softra to store or process data they are not authorized to handle.
• Attempt to bypass access controls, security features, or usage limits.
• Interfere with the operation of the platform or the experience of other customers.
• Use Softra to send unlawful, harassing, or fraudulent communications.

Subscription and billing

Fees, billing frequency, and renewal terms are set out in the customer order form or subscription agreement. Unless stated otherwise, fees are non-refundable and taxes are additional.

Third-party services

Softra may work with third-party services such as email delivery, cloud hosting, or optional integrations. Use of those services may be subject to the third party's own terms.

Platform availability

Softra works to keep the platform available and reliable, but the service is provided on an "as is" and "as available" basis. Planned maintenance, upstream provider issues, or events beyond our reasonable control may affect availability.

Intellectual property

Softra and its licensors retain all rights in the platform, including software, design, and documentation. Customers retain rights in the data they submit to Softra.

Confidentiality

Each party will treat non-public information shared under the subscription agreement as confidential and use it only to perform its obligations or exercise its rights under that agreement.

Disclaimers

To the extent permitted by law, Softra disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Softra does not guarantee that the platform will meet every requirement or be free of every error.

Limitation of liability

To the extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, and each party's total liability is limited as set out in the applicable subscription agreement.

Changes to the terms

Softra may update these terms from time to time. Material changes will be communicated to customer administrators. Continued use of the platform after an update means you accept the updated terms.

Contact us

Questions about these terms can be sent to legal@softraglobal.com.