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Why an employee can't be added to payroll
Softra only includes an employee in a pay run once their record answers every question the run needs: when they are paid, what they are paid, and the statutory details the filing requires.
What this means
The most common causes are a missing pay schedule, an incomplete payroll profile, a missing SSNIT number or TIN, or an employment status that is not active for the period being paid.
How to fix it
- 1Open Payroll, then Employees.
- 2Find the employee and read the reason shown on their row.
- 3Select the employee to open their payroll profile.
- 4Complete the details the message names, then save.
- 5Return to the pay run and refresh the employee list.
Still need help?
If the employee is still excluded after their profile is complete, check that their employment status is active for the pay period.