Help Center
How to assign a pay schedule in Softra
A pay schedule decides when an employee is paid. An employee with no pay schedule cannot be added to a pay run, so Softra lists them separately on the Payroll employees page until one is assigned.
What this means
If the assignment is refused, it is one of three things: your account does not have payroll access in this workspace, the pay schedule you picked has been removed or made inactive, or the workspace has no pay schedule set up yet.
How to fix it
- 1In the left menu, open Payroll, then Employees.
- 2Review the employees shown as not yet assigned to a pay schedule.
- 3Choose a pay schedule from the list above that group, then select Assign.
- 4To change one employee only, open that employee and set the pay schedule on their payroll profile.
Still need help?
If the assignment still fails, contact Softra support with the reference shown in the message.