Customer
Customer Success Manager, Enterprise
Keep enterprise customers successful across their whole Softra lifecycle.
About the role
You will own a portfolio of enterprise customers from go-live through renewal, working with their HR, finance and IT teams to keep the platform earning its keep.
What you will own
- Own a portfolio of enterprise accounts post go-live
- Run cadenced business reviews with HR, finance and IT
- Bring product feedback back to product management
- Partner with account executives on renewals and expansions
What we look for
- Five or more years in customer success on a B2B platform
- Comfort with the language of HR, payroll or finance
- Track record of retention and expansion in enterprise accounts
Nice to have
- Prior time inside an HR or finance function
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